We go hell-for-leather to ensure your package is packed and shipped on the same day, but sometimes things may take a little longer to wing their way to you, so please stay calm...have a coffee...and know that your products will be in your hot little hands before you know it 😊

If in doubt email us: hello@conviction.co.nz, or please do use the tracking number provided in your confirmation email to check the status of your order. 

NEW ZEALAND SHIPPING 

Standard shipping:

Price: FREE for all orders over NZ$150, otherwise NZ$8.00 per order.

Postal service: NZ Post

Estimated shipping time: 1-3 BUSINESS DAYS (Please allow additional 2 days for rural addresses and holiday period deliveries) 

NZ Urgent Shipping: (Auckland only)

Postal Service: Urgent Couriers - 3 hour delivery

Price: $20

AUSTRALIA SHIPPING

Standard shipping:

Price: FREE for all orders over $150, otherwise AUD$15.00

Postal service: NZ Post

Estimated shipping time: 10-20 BUSINESS DAYS (Please allow additional 2 days for rural addresses and holiday period deliveries) 

Express shipping:

Price: For orders over $150 pay $20 AUD for express shipping, for all other orders get express shipping for AUD $30

Postal service: DHL

Estimated shipping time: 2-3 BUSINESS DAYS (Please allow additional 2 days for rural addresses and holiday period deliveries) 

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Conviction. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

INTERNATIONAL SHIPPING

Standard shipping:

Price: NZ$30.00 for the rest of the world

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Conviction. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

Postal service: DHL

Estimated shipping time: 2-3 BUSINESS DAYS for neighbouring countries and up to 20 BUSINESS DAYS for countries with long distances. 

Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

Please ensure your delivery address is correct at checkout, Conviction is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. Conviction cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery/non-collection.

Countries shipped to and their rates are dictated by DHL with regions of but not limited to:
Asia, Africa, Europe, Australia, North America and South America. We also have access to NZ Post for international shipments. You can see the full list of countries shipped to at checkout or here.

Please contact NZ Post or DHL directly to get information about your order once it has been dispatched; only contact Conviction Customer Care if your order has been deemed lost by NZ Post or DHL or if you have received faulty or damaged products.

PROCESSING TIMES

All orders are shipped from Auckland and will be packaged and shipped within 2 business days, excluding unforeseen (e.g., COVID) business delays. Please note, our estimated shipping times do not include our processing time. 

We cannot guarantee that you will receive your package within the expected time frame as estimated shipping times are used as a guide only. Conviction can also not be held responsible for any delays, or missing, lost or stolen packages sent by our couriers. 

If your item hasn't had a tracking update for 5 or more days please email hello@conviction.co.nz and we can file an investigation for your parcel. Please note, during busy, sale and promotional times we may have small delays.