FAQs
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Products
Below are some common questions about products.
What makes Conviction different?
We keep things simple but potent: just three powerhouse botanicals - turmeric, kānuka, and organic jojoba - hand-infused for 12 weeks with no heat. Small-batch, artisan methods + permaculture practices = maximum actives, no fillers.
Do you use synthetics or preservatives?
No. Just pure, natural ingredients. You may even see jojoba thicken or solidify in cold weather - that’s a good sign! Run the bottle under warm water and it’ll liquefy again.
Do your oils have retinol or hyaluronic acid?
No synthetics added. Jojoba naturally contains retinol-like compounds; turmeric and kānuka provide antioxidants and collagen-friendly support.
Are your products hormone-safe?
Yes - our oils are free from endocrine disruptors and safe to use alongside HRT.
When should I use each oil?
- Morning: Rebel Gold or Naked for glow and as a natural primer.
- Night: QueenB for deeper overnight nourishment.
Do I apply on dry or damp skin?
Slightly damp is best - after cleansing or a spritz of water. The oil seals in that hydration for an extra-plump feel.
Can I wear oils under sunscreen and makeup?
Yes. Use them like a moisturiser. Apply 4–5 drops, let it settle for 1–2 minutes, then layer SPF and foundation.
Do I still need a moisturiser?
Not usually - our oils are designed to hydrate and protect on their own, especially when applied to damp skin.
How much should I use?
2–4 drops per application. More isn’t more.
Do I need an eye cream?
No - gently pat the oils around your eyes with your ring finger.
Skin Concerns (40s, 50s +)
Below are some common questions about products.
Why is my skin suddenly drier?
Hormonal changes reduce collagen and natural oils, so skin loses moisture faster. Jojoba mimics your skin’s sebum and helps lock hydration in.
Can skincare help with hormonal breakouts?
Yes. Turmeric calms the look of redness, while jojoba balances oil flow without clogging.
What about collagen - do your oils rebuild it?
They don’t add collagen, but actives in kānuka support conditions for your skin to maintain firmness longer.
Why am I more sensitive now?
Midlife skin often thins and reacts more easily. Our low-ingredient, fragrance-free formulas are designed to calm and support.
Do I need a 10-step routine at this age?
No. Simple is better: cleanse → oil → SPF.
Shipping, Returns & Guarantee
Below are some common questions about products.
Do you ship NZ-wide?
Yes - flat-rate shipping across NZ. Free-shipping promos run at times.
Do you accept returns?
We can’t take product back once you’ve opened it. But we also offer a money-back guarantee if our products don’t suit your skin for any reason. We just ask you to be honest with us - we’re a small startup business 🧡 and want to learn from your experience.
Didn’t find your answer?
Don’t hesitate to contact us
